Why Won’T My HP OfficeJet Pro 6978 Scan?

How do I fix HP scanner failure?

Perform a visual test of the scanner mechanism to see if it is jammed.Remove any original documents or photos from the scanner glass.Lift the scanner lid slightly, and then press the Copy button or icon.

If the scanner light does not move, the scanner mechanism is likely jammed.

Contact HP to service the printer..

Why won’t my HP OfficeJet Pro 6978 scan?

The scanning error on the HP OfficeJet Pro 6978 printer can be resolved by updating or re-installing the driver on your computer. Step 4: The error might also show up as the result of missing drivers or outdated drivers in the paired computer. …

How do I fix my HP Officejet Pro 6978?

Click the Start icon on the utility tool’s Welcome page. Select the printer for which you have to troubleshoot. Continue with the on-screen guidelines and resolve the connection problems. Click Fix Printing and wait until the utility tool resolves the issue.

How do I update my HP printer?

Go to HP Customer Support – Software and Driver Downloads, then enter your printer model number. On the Software and Drivers page, look for Update. If Update displays, click the heading, then follow the on-screen instructions to download any updates. If Update does not display, the printer software is current.

How do I connect my HP OfficeJet Pro 6970 to WIFI?

Wireless Network Connection with HP OfficeJet Pro 6970 Wireless Setup WizardTouch Wireless icon on the printer’s control panel and then click wireless menu (gear-like icon).After that, touch the wireless settings and choose HP OfficeJet Pro 6970 Wireless Setup wizard from the listed option.More items…

How do I set up my HP printer to scan to my Mac?

Connect your scanner to your Mac, plug it in, and turn it on. Choose Apple menu > System Preferences, then click Printers & Scanners. Select your scanner in the list at the left, then click Open Scanner on the right.

How do I connect my HP 6970 to my computer?

To set up your wireless communication, 123.hp.com/setup 6970 wireless setup wizard from the control panel display of your printer….Go down to the arrow on the left corner lower side of the start screen.Select your printer name.Click on utilities.Click Printer Setup & Software.Clip connect a printer to wireless.Apr 4, 2019

Why will my HP printer print but not scan?

Printer scanning to computer may not work because scan to PC setting is either disabled. The other reason behind scan function not working can be that the complete drivers are not installed on the system or PC. … Then, restart both the PC & printer and try to scan again using HP printer.

How do I setup my HP OfficeJet Pro 6970 to scan?

HP OfficeJet Pro 6970 Scanning Setup – Scan to Email Now, enter HP in the Windows search and choose your printer device. In the HP Printer Assistant Window, click Scan and then Select Scan a Document or Photo. Use the scan shortcut such as Document to Email or Email as JPEG and then click Scan.

Why isn’t my HP Officejet Pro 6978 not printing?

Take a print of test page to check the issue. GUIDELINES TO FIX HP OFFICEJET PRO 6978 NOT PRINTING BLACK  Clean the printhead to clear the clogs on it for restoring the print quality. … Go to the Printer Maintenance menu and click Clean Printhead. Wait until the printer performs cleaning and prints a test page.

How do I get my HP printer to scan to my computer?

To resolve your concern, you may follow the steps below:Search Windows for your printer model name, and click the printer name in the list of results. HP Printer Assistant opens.Click Scanner Actions, and then click Manage Scan to Computer.Click Enable to activate the scan to computer option.Dec 2, 2016

Why is my HP scanner not connecting to my computer?

Resolve scan connection issues by uninstalling the printer software before reinstalling the latest driver. … Disconnect the USB cable from the printer, if necessary. In Windows, search for and open Control Panel. Under Programs or Programs and Features, click Uninstall a program to open the list of installed programs.

Why won’t my printer scan to my computer?

When a file scan is reported and the computer is faulty or busy, it is necessary to first unplug the printer and wait for about 10 seconds to plug it in. Then scan again, because once the printer has an alarm, you need to clear the alarm to work properly.

How do I activate the scanner on my HP printer?

Enable scanning to a computer (Windows)Open the HP Printer Assistant. Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name. … Go to the Scan section.Select Manage Scan to Computer.Click Enable.

How do you troubleshoot a scanner problem?

Scanners TroubleshootingVerify the cables are connected properly to the back of the scanner.If the scanner is a parallel port scanner, it likely has two available connections on the back of the scanner. … Make sure the scanner is receiving power. … Check to see if the scanner appears in My Computer.

How do I get my HP printer to scan to PDF?

Click “Scan Settings,” then “Scan Settings and Preferences” and then “Scan Document Settings” to access your scanner’s PDF option. Click the down arrow next to “Scan to:” and click “Save to file.” Click the down arrow next to “File type:” and click “PDF (*. Pdf).”

Why does my HP Officejet Pro 6978 keeps going offline?

Firstly, the most common reason why HP Officejet Pro 6978 printer goes offline is due to a poor connection between computer, router, and printer. It could be due to the router firmware update, loose connection or installation of a new router.

Why is scanner not detected?

When a computer does not recognize an otherwise functioning scanner that is connected to it via its USB, serial or parallel port, the problem is usually caused by outdated, corrupted or incompatible device drivers. This is usually easily remedied by obtaining and installing new drivers.

How do I reset my HP printer?

1 Restore DefaultsFrom the screen on your printer, navigate to Setup.Tap Tools.Tap Restore Defaults.Tap Yes.The printer will restart.Once restarted, your printer will have been reset to factory default settings.

How do I get my HP OfficeJet Pro 6978 to scan?

First, search for HP in the Windows search and choose your printer device from the list. Now, click scan on the HP Printer Assistant. Open the HP Scan software and Select Scan a Document or photo. After that, use the save as PDF or Document to File shortcut to save the document.