Quick Answer: Why Will My Printer Print But Not Scan?

How do I get my HP printer back online?

Go to the Start icon on the bottom left of your screen then choose Control Panel and then Devices and Printers.

Right click the printer in question and select “See what’s printing”.

From the window that opens choose “Printer” from the menu bar at the top.

Select “Use Printer Online” from the drop down menu..

How do I get my HP printer to scan to my computer?

To resolve your concern, you may follow the steps below:Search Windows for your printer model name, and click the printer name in the list of results. HP Printer Assistant opens.Click Scanner Actions, and then click Manage Scan to Computer.Click Enable to activate the scan to computer option.Dec 2, 2016

How do I fix HP printer not printing?

Below are a few solutions you may want to walk through in order to try to fix your HP printer issues.Solution 1 : Check Printer Status.Solution 2 : Cancel Print Jobs for your HP.Solution 3 : Set HP Printer to Default.Solution 4 : Basic HP Printer Troubleshooting.Solution 5 : Update HP Printer Driver (Recommended)

How do I get my HP printer to scan to PDF?

Click “Scan Settings,” then “Scan Settings and Preferences” and then “Scan Document Settings” to access your scanner’s PDF option. Click the down arrow next to “Scan to:” and click “Save to file.” Click the down arrow next to “File type:” and click “PDF (*. Pdf).”

What are the possible causes of the printer is not responding?

Consumables Issue Most printers will stop working when they’re out of paper, ink or toner, or if the unit detects an issue with the ink or toner cartridge. When this occurs, you might receive an error message or notice blinking green or amber lights on your printer.

How do I reset my HP printer?

1 Restore DefaultsFrom the screen on your printer, navigate to Setup.Tap Tools.Tap Restore Defaults.Tap Yes.The printer will restart.Once restarted, your printer will have been reset to factory default settings.

How do I troubleshoot my HP printer?

Download HP Print and Scan Doctor.Run HPPSdr.exe from the download location on your computer.Once HP Print and Scan Doctor is open, click Start, and then choose your printer. … Depending on the problem, click either Fix Printing or Fix Scanning.Test results are displayed with icons.

Is there a reset button on HP printers?

The control panel will display SELECT LANGUAGE. Press (Down Arrow) button until control panel displays COLD RESET. Press (Select). The printer will perform a cold reset and then continue its power-on sequence.

How do I fix my printer that won’t scan?

How to Fix an HP Printer That Doesn’t ScanCheck Platform Compatibility. … Reset the Printer. … Reinstall the HP Printer Software. … Open the HP Print and Scan Troubleshooter. … Check that the Windows Image Acquisition Service is Enabled. … Turn Off Windows Defender Firewall. … Reset the HP Printer & Scanner to Factory Default Settings.More items…•Feb 18, 2019

Why is my scanner not detected?

When a computer does not recognize an otherwise functioning scanner that is connected to it via its USB, serial or parallel port, the problem is usually caused by outdated, corrupted or incompatible device drivers. … Worn, crimped or defective cables can also cause computers to fail to recognize scanners.

Why will my HP printer not scan?

Printer scanning to computer may not work because scan to PC setting is either disabled. The other reason behind scan function not working can be that the complete drivers are not installed on the system or PC. … Then, restart both the PC & printer and try to scan again using HP printer. HP Print and Scan Doctor.

Why is my HP printer offline and not printing?

Your printer might appear offline if it can’t communicate with your PC. … Select Start > Settings > Devices > Printers & scanners. Then select your printer > Open queue. Under Printer, make sure Use Printer Offline is not selected.

Why has my HP printer suddenly stopped working?

You need to ensure your HP printer has enough paper, ink or toner, and it is not stuck on paper jam. Also check the status of your printer cartridge and try replacing it with a new one if it is not good enough. In some cases your HP printer stops printing after you replace its parts.

How do I get my wireless printer to scan to my computer?

How to Scan Documents WirelesslyClick “Start,” select “All Programs,” then click “Windows Fax and Scan.”Click “Scan” at the bottom of the window, then select “New Scan.”Check the “Scanner” to which you are connected. Click “Change” if you have multiple scanners, then double click your wireless scanner.

Why won’t my HP printer scan to my laptop?

Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine. … First, unplug the USB cable from the printer if present. Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.