Question: How Do I Diagnose My HP Printer Problems?

How do I get my HP printer back online?

Go to the Start icon on the bottom left of your screen then choose Control Panel and then Devices and Printers.

Right click the printer in question and select “See what’s printing”.

From the window that opens choose “Printer” from the menu bar at the top.

Select “Use Printer Online” from the drop down menu..

How do I print a printer status report?

Method one: Print a Printer Status Report from the All-in-One control panelPress the Setup button ( ).Press the Right Arrow button ( ) to select Print Report, and then press OK.Press the Right Arrow button ( ) to select Printer Status Report, and then press OK. The Printer Status Report prints.

How do you print a quality diagnostic report?

Print a Print Quality Diagnostic report from the printer control panel, then evaluate the results.Make sure to load the input tray with plain, white paper.On the printer control panel, swipe the display to the left, and then touch Setup .Touch Tools.Swipe up on the display, and then touch Print Quality Report.More items…

Why won’t my printer print even though it is connected?

The printer you plugged in to a USB hub on a system with too many peripherals to accommodate a direct connection may refuse to work that way. … Shut down the printer and restart to reset on the printer end. If that is not the issue, check the connection at your wireless router and reset the router as well.

How do I fix my HP printer?

Download HP Print and Scan Doctor.Run HPPSdr.exe from the download location on your computer.Once HP Print and Scan Doctor is open, click Start, and then choose your printer. … Depending on the problem, click either Fix Printing or Fix Scanning.Test results are displayed with icons.

Why won’t my HP printer scan to my computer?

Open the HP Print and Scan Troubleshooter Make sure the printer is on and connected with desktop or laptop. Click HP Print and Scan Doctor on the HP Customer Support page to download the troubleshooter. … Click Start and select the printer that doesn’t scan. Select the Fix Scanning option.

What does Driver Check mean on HP printer?

This tool checks printer and computer setup. No private or personal data is accessed. … This tool supports networked and directly connected USB and parallel HP printers.

Why is my HP printer not connecting to my wifi?

Temporarily connect the printer to the computer with a USB cable, and then change the connection to wireless in HP Printer Assistant. Search Windows for HP, and then click your printer name from the list of results. … Click Printer Setup & Software, and then click Reconfigure Wireless Settings.

Why is my HP printer not printing anything?

SOLUTION 1: Check HP Printer Status 1) Make sure your HP printer has enough paper in the paper tray. If there is paper then make sure none of it is stuck or jammed in the paper feed. … New HP printers will easily display the ink levels or if there is an ink issue on the front screen of the HP printer.

Does HP print and scan doctor work?

The HP Print and Scan Doctor for Windows PC is a free printers/scanner diagnostic tool and helps solve the most common printing and scanning problems in HP printers/scanners. The software works in almost all Windows versions and can be very helpful as a first intervention when your printer fails.

How do I print a diagnostic page on my HP printer?

Print a Print Quality Diagnostic PageOpen or search for the HP folder in your list of installed software programs, click the folder for your printer, and then click the name of your printer. … Click Print & Scan.Click Maintain Your Printer. … Click the Device Services tab, and then click Print Quality Diagnostics Page.

What is the HP print and scan doctor?

HP Print and Scan Doctor is a free tool for Windows to help resolve common printing and scanning problems, such as missing or corrupt print drivers, connectivity issues, firewall issues, scan error messages, printer offline, and print jobs stuck in the print queue.

How do I get my printer to print a test page?

Right-click or tap and hold on the printer icon and left-click or tap on Printer properties. The printer properties window opens on the General tab. Load a sheet of plain A4 paper into the sheet feeder/paper cassette. Click or tap on Print Test Page.

What to do if printer is not printing?

What to Do When Your Printer Won’t Print a DocumentCheck Your Printer’s Error Lights. … Clear the Printer Queue. … Solidify the Connection. … Ensure You Have the Right Printer. … Install the Drivers and Software. … Add Printer. … Check that Paper Is Installed (Not Jammed) … Fiddle with the Ink Cartridges.More items…•Aug 9, 2019

How do I connect my printer via WIFI?

Ensure your device is selected and click “Add printers.” This will add your printer to your Google Cloud Print account. Download the Cloud Print app on your Android device. This will allow you to access your Google Cloud Print printers from your Android. You can download it for free from the Google Play Store.

How do I reset my HP printer?

To restore your HP printer to factory-default settings, follow these steps.Turn the printer off. Disconnect the power cable from the printer for 30 seconds and then reconnect.Turn the printer on while you press and hold the Resume button for 10-20 seconds. The Attention light turns on.Release the Resume button.Feb 12, 2019

How do I restart the print spooler?

Restart the Print SpoolerClick Start, type “Services. … Double-click “Printer Spooler” in the Services list.Click Stop and click OK.Click Start, type “%WINDIR%\system32\spool\printers” in the Start Search box and press Enter, delete all files in this folder.Click Start, type “Services. … Double-click “Printer Spooler” in the Services list.More items…